Refund policy

Incorrect or damaged orders policy

Shimmer Locks will accept returns on all products within 30 days of purchase, no questions asked, as long as the product is sealed in its bag in original condition and unused. The original product price, but not shipping, will be refunded. If your order originally qualified for free shipping and your return will put you below the free shipping threshold, a restocking fee equivalent to the original shipping cost will be deducted from your refund.

However, if an internal error was made by Shimmer Locks, your order will be corrected with no additional shipping costs incurred, or fully refunded including original shipping costs. Any additional shipping fees that may occur as a result of our error for replacement or return will be covered by ShimmerLocks.com.

We stand behind each and every one of our products. If for any reason you are not satisfied with your purchase, please send us a detailed e-mail or call 712-899-9322. We will do our best to address your concerns.

Proof of purchase will be required.
Damaged merchandise will have to be evaluated to determine the cause of the damage before any replacements are made.
Incorrect orders will be replaced at no charge after it is determined the customer did not order what was shipped to them.

*Full purchase price will be refunded if it's determined that the returned item(s) are associated with a product defect or if the order was incorrect due to an internal mistake by ShimmerLocks.com.

How will I be refunded for my returned item(s)?

ShimmerLocks.com will credit you for the total purchase price of the product minus shipping costs (unless the return was due to our error), upon receipt of the product. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. Otherwise, your refund will be awarded in the same manner as the item was purchased.

What if I accidentally provided ShimmerLocks.com with the wrong ship-to address?

If for some reason you provided ShimmerLocks.com with the wrong shipping information upon checkout and the order is returned to our warehouse then you are responsible for shipping costs associated with re-sending the order to the correct address.

What if my item was shipped and the packaging appears to be damaged?

We advise our customers to inspect their orders immediately upon arrival. If your package appears to be damaged, you should contact that delivery service A.S.A.P. Do not dispose of any packaging materials until the order is deemed satisfactory or the problem has been resolved. To request a refund or product exchange please fill out this request form.